Are you talented, highly motivated and hardworking? Are you looking for a challenging and diverse work experience? Do you want to work for a company that will value your ability to deliver results? If so, Velocity Network would like to have you join our team.
We are Erie's leading provider of outsourced IT support for small to medium sized businesses. We offer our customers cutting-edge tech support services and we deliver results using the most advanced technologies available, and delivered by experienced professionals. We are an established company that has been in business since 1990, and we are continuing to grow.
Current opportunities are listed below, however we are always looking for highly skilled, experienced IT professionals.
Our employees are offered a competitive pay and benefits package including:• Medical and dental coverage• Paid time off (vacation and sick days)• Paid company holidays• 401(k) Savings Plan with company match• Flexible Spending Account/Section 125 Plan• Company paid life and AD&D insurance
In addition, we encourage our employees to continue to build their knowledge base by paying for training and certification tests.
Technical Support Representative II
Our Technical Support Representatives engineer and implement system solutions for customers using technologies that meet their needs. Our Level II Representatives primarily handle the second level of service support including technical issues involving Microsoft's core business applications, virtual environments, operating systems, VMware, and Microsoft related technologies such as Windows Server, Exchange, SQL, SharePoint, etc. They also provide technical service and support at the network level, including WAN and LAN connectivity, routers, firewalls, and security. Level II Representatives may also provide some first level support with workstations, printers, and vendor specific hardware and software.
Technical Support Representative I
Our Level I Technical Support Representatives are responsible for handling the first level of support of service requests, including workstations, servers, printers, networks, and vendor specific hardware and software. Additional responsibilities include supporting disaster recovery solutions and backup, implement and support basic remote access solutions, and responding accordingly to the remote monitoring and management system alerts and notifications.
For confidential consideration, please click here to apply now.